Shipping Policy

Thank you for shopping with PETILIO! 🐾

Shipping Locations

We currently ship within the United States.

Shipping Rates

• Standard Shipping: FREE on all orders.

• Express Shipping: $15.00.

Processing Time

Orders are prepared and packaged with care. Personalized items may require additional preparation time before shipping.

Estimated Delivery Times

• Standard Shipping: 5-7 business days in transit.

• Express Shipping: 1–2 business days in transit.

Delivery estimates do not include processing time. Actual delivery dates may vary depending on the shipping carrier, destination, weather, and holidays.

Personalized Orders

Please double-check your pet's name and customization details before placing your order. Personalized items are prepared according to the information provided at checkout.

Order Tracking

When tracking information is available, it will be provided after your order ships.

Questions?

If you have questions about your order or shipping, please contact us through the Contact page on our website.

Thank you for choosing PETILIO!